How can i get your catalog?

Please fill out the request form at our website or email us at info@comed.pk to get it by email or via post to your address mentioned.

 

Please send me your updated price list?

Kindly speak to one of our sales representative by email to get our updated price list for you.

 

Is your company certified by any certifying body, if yes so how I can find your certificates?
Yes, our company is certified by ISO 9001:2015, ISO 13485:2016, we are also accredited to mark CE logo on our products. You can also find these certificates from our web site with a single click on quality menu.

 

What type of material / steel you are using for manufacturing the instruments?
COMED always select the materials which are best fit to the product reliability and are approved medical stainless steel types, at present we are manufacturing surgical instruments from AISI 410, AISI 420 and AISI 304 type stainless steels grades.

 

I am unable to find my desired device?
Don’t worry about that, just supply us your desired item name with part no. from any international catalogue or pictures to info@comed.pk, our experienced team will be at your service to assist you in best possible way.

 

What are your business terms? 
Please visit our website to get access for our general terms of service in service menu.

 

Do you provide private labeling? 
Yes, under special circumstances, we provide private labeling services and put the required marks or brands on the instruments.

 

Can I order for sample for demonstration before placing an order?

Yes, you can order some samples before placing your order. The samples will be free of cost whereas the shipping cost will be bear by yourself.

 

Are your products supplied sterilized? 
We do not supply sterilized instruments, all our products are non-sterilized.

 

Do you accept orders for customized / special items? 

Yes, we do accept the orders for customized products as well but we would require technical drawings, master samples or pictures for designing and production purpose.

Do you offer guarantee on your products? 

We offer a 3*year guarantee on all reusable surgical instruments. If any of COMED made product found defective in terms of craftsmanship we will held responsible for that either to replace it or refund your purchase price.

 

How long is your delivery time? 
At COMED we keep nearly 1000 different standard items permanently in our stock to supply them within three week time whereas orders for non-stocked items may take 7 to 9 weeks for delivery.

 

What are your payment terms?

We always accept the payment in advance. However, for continues cooperation we can negotiate our terms i.e. 50% advance / 50% upon dispatch of goods, 100% upon dispatch of goods, 30 days or 60 days DA by bank.

 

How can I pay for an order?

We offer several methods of payment including PayPal, Western Union and SWIFT transfer. We accept payment in GBP, Euros and US dollars.

 

How do I cancel an order?

Please call our sales office on +92 52 4564 021 immediately. We are sometimes unable to cancel, as the order will already have been processed.

 

How can I return a product to you for replacement / refund?

If you want to return a product to COMED for replacement or refund so you can send it in its original COMED packaging without using it within 30 days along with exchange and refund form supplied with product or get it from our sales representative.

 

What is your recommended method of sterilization?

The recommended method of sterilization for COMED product is supplied with instruments. If you need a copy of that so please visit our website and click on service tab to get it or email COMED team at info@comed.pk to have one for you.

 

How do I find my local distributor?

COMED work with a tightly woven network of its business partners in over 50 countries around the world, please contact at info@comed.pk to get your desired information.

 

I would like to make a complaint?

Please call at +92 52 4564 021to place your complaint or write us by email, we assure you that COMED team will give you full support to solve your issue within minimum time.